Improving Communication Skills: The Practice of Listening; the Art of Responding

Are you listening to me? Did you hear what I said?
(HRCI certified)

Practice ListeningSuccessful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.

How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.”  Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

Learning Objectives:

  • Learn the “art of listening” to increase clarity
  • Determine best practices for responding to an organization’s varied workforce
  • Accentuate positive communication skills
  • Repair ineffectual patterns of communication
  • Choosing words wisely to be better heard

Julie Ann is excellent in subtly getting her point across using a very interactive and participative presentation format. From start to finish, she will hold your attention and draw you in using creative forms of interaction that lets everyone participate in a very comfortable non-threatening environment. I have attended her workshop on Communication, which was quite informative, as well as entertaining. The group thoroughly enjoyed her tips on listening, as well as her points on habits to keep, and habits to improve upon for better listening skills. I would highly recommend this entertaining and thought provoking program to any person, group, or organization that is looking to enhance their communication skill set.”

Mike Toney
Paychex HR Solutions
President, Pittsburgh Human Resources Association


Julie Ann Sullivan works with organizations that want to create a workplace environment where people are productive, engaged and appreciated. Known as the Attitude Enhancer, Julie Ann is a professional speaker, trainer and advisor.  She is the Founder of Learning Never Ends, a company whose purpose is to create a more positive culture, one person at a time. She has a diverse educational background which includes a BA in Psychology and an MBA in Accounting. Julie Ann was a CPA and spent decades involved in the financial industry and the corporate world.

Julie Ann is a Professional member of the National Speakers Association and an accomplished author. Her programs are high in content with a good measure of humor and motivation.

Julie Ann’s ultimate goal is to create the Best Place to Work for all involved, internal talent, customers and the community.

Julie Ann Sullivan will change the culture of your business and your perspective on life.

Contact Julie Ann

Download program PDF